Training Courses Available

Presentation Skills

The number one fear of many human beings is public speaking, which results in scared presenters and bored audiences. This course shows you how to maximise your confidence in front of a group. You need never again worry about putting an audience to sleep: you will learn how to be memorable, and how to get your message across simply and effectively.

Cultural Sensitivity

As more countries join the EU and Finland becomes more international, with more foreign-born residents than ever before, newcomers to Finland need to know how to adjust to the Finnish culture and way of life. This course helps foreigners better understand and interact with the Finns, from the points of view of both resident foreigners and native-born Finns.

Customer Service

In a competitive marketplace, poor service loses customers and money. This course explains how to retain customers and increase your customer base through good service. Focus is on the personal interactions between the people in your organisation and your customers. You will also learn about the importance of internal customers within your own company.

Human Resources English

Like any professional field, HR contains a lot of specialist vocabulary which is developing all the time. For anybody working in Human Resources, from beginners who need a crash course in the principal jargon, to seasoned experts who would like to review and update their knowledge. Not just a list of words, you get to use them in practical, real-life examples.

Leadership Skills

A good leader is a good communicator: good at explaining, motivating and influencing others. This course teaches you how to communicate effectively as a leader. There is a special section on difficult situations, such as enforcing discipline, how to explain downsizing or firing, and how to counsel an employee with work or personal problems.

Negotiation

In order to be successful in business, you need to be a good negotiator. But whether you are negotiating a big international trade deal, discussing the cost of home repairs with a contractor, or trying to decide what movie to see, the same basic principles apply. This course teaches you how to be a better negotiator whenever you need to negotiate.

Teambuilding

Most managers work with teams in some shape or form. It can be difficult to keep a team working at its peak over the course of a long project. This course teaches you basic teambuilding activities that can be done quickly at meetings or other gatherings in order to improve the efficiency and effectiveness of your team.

Virtual Teams

Teams today are often spread widely, from individiual cubicles and different floors in the same building to separate countries and continents. This course shows you how to meet the special challenges of such a team: developing a team feeling across distance, creating a common understanding, encouraging co-operation, and dealing with cross-cultural issues.

If you are interested in any of these training courses, please contact us.