About the Company

What do we do?

We can help you to improve the efficiency and effectiveness of both face-to-face and written communication in your organisation. When people communicate better, they trust each other more, there are less misunderstandings, and there is a higher level of job satisfaction in your employees. This results in better productivity, which in turn leads to happy customers, and increased profitability.

Why communication skills?

In many organisations, good and talented employees voluntarily resign from their jobs, not because of pay, and not because of boredom or lack of challenge, but because they think their immediate manager is incompetent.

Although communication is the main part of what managers do - motivating, disciplining, explaining, convincing - many managers lack basic management communication skills. This is not because the managers are incompetent at managing. Management education usually teaches about managing projects, finances, logistics, and a few theories of leadership - but completely omits practical communication skills training. Such skills are often derided as "soft", because many people think they are difficult to measure, and "don't make a profit".

On the contrary, communication skills are the best profitmaking tools there are. Communication is what finds you new customers, and keeps the old ones coming back. Communication is what encourages your employees to work harder. Communication is what will keep valuable employees in the company and prevent them from leaving, keeping your intellectual capital where it should be: in your business.

Like any other skill, communication skills can be taught. And they can be measured. And so Koala Consulting and Training is here to help you.

For the curious

The name and logo represent the Australian connection of the owner.

The official logo uses only lower-case letters, but in normal text, the name of the business follows the rules of correct English punctuation. Hence: Koala Consulting and Training.

Koalas are not particularly renowned for their excellent communication skills. But they are very relaxed creatures, a trait we should probably all practise more when interacting with others.